A. CANCEL AN ORDER
1. Time frame for order cancellation after placing an order.
- You can only cancel your order within 6 hours of placing it. If you contact us after this time to cancel your order, it may have already been sent to the warehouse for processing and shipping.
- The cancellation fee is 10% of your total order value. This fee helps cover administrative and processing costs. To cancel your order, please contact us at [email protected].
B. RETURN & REFUND POLICY
We encourage you to contact the vendor first to resolve the issue you are experiencing. If you are not satisfied with the vendor’s support results or want us to directly support your order, you can refer to the following Return and Refund policy below.
1. Time Window for Returns
- You may initiate a return within 30 days of receiving your order.
- If you contact us for a return after 30 days, we may not be able to process your request.
2. Conditions for Eligible Returns
We will provide a full refund if an item arrives in any of the following conditions:
- Damaged or defective product
- Incorrect product received
- Incorrect size received
- Incorrect material received
- Product significantly differs from the description on our website
3. Conditions for Ineligible Returns
Please note that we cannot offer refunds in the following situations:
- Items that have been worn, washed, or altered
- Items with minor imperfections that can be easily remedied (e.g., loose threads)
- Items without original tags or packaging
- Items returned without prior authorization from our customer support team
- Customer changed their mind (no longer wants the item)
- Discounted or sale items (if specified as non-returnable)
4. How to Request a Return or Refund
Step 1: Contact our customer support team at [email protected] with the following information:
- Order number
- Reason for return
- Photos or videos of the product (if applicable)
Step 2: Our support team will assess the eligibility of your request. If approved, we will provide a return address and instructions within 2-3 business days.
Step 3: Carefully package your item(s) and send them with a trackable shipping method.
Step 4: Forward the tracking number to [email protected].
5. Return Shipping Costs
- We are responsible for the cost of return shipping.
- We recommend using a trackable shipping method to ensure your return package arrives safely.
6. Refund Processing Time & Method
- It may take up to 2-3 business days to process your refund once we receive your return package.
- All refunds will be issued via the original payment method of your order, refunds may take an additional 10-15 business days to appear in your account, depending on your bank or credit card issuer’s policies.
- If you wish to exchange your item, a replacement package will be sent within 3 business days of our receipt of your return package.
*IMPORTANT NOTES:
- We cannot be held responsible for returns sent without prior authorization or for returns lost in transit.
- Please contact us at [email protected] if you have any questions.