FAQS
MOST COMMON QUESTIONS
To track your order, please add your order number and the email address used when placing your order.
Once your order has been shipped from our warehouse, we will send a delivery confirmation by email with tracking number / package ID. By clicking the tracking link in the delivery confirmation, you will be directed to the tracking page where you will be able to track your parcel.
We will send an order confirmation to the email address you provided as soon as your order has been registered in our system. Please note that it may take up to an hour for this email to be sent.
Once your order has been packaged and sent from our warehouse, you will also receive a delivery confirmation that will let you trace your parcel.
If you are unsure that your order has been placed, there are different ways to check this:
– When the order was placed, you should have arrived on a page titled “Your order”.
– An order confirmation has been sent to your specified email address. Make sure that this email has not ended up in your spam.
Sometimes a product does not meet the quality expected. In these cases, please follow Returns & Refunds policy.
MY ORDER
We believe that it is important from a sustainability perspective that you merge your purchases so that we can send larger orders fewer times to reduce our environmental footprint.
Thank you for your understanding!
We will send an order confirmation to the email address you provided as soon as your order has been registered in our system. Please note that it may take up to an hour for this email to be sent.
Once your order has been packaged and sent from our warehouse, you will also receive a delivery confirmation that will let you trace your parcel.
To keep our fast deliveries, you can only purchase products that are in stock. If you try to purchase more items than what we have in stock, the order will not go through and the system will automatically revert to the number of items in stock at the moment.
If you wish to cancel your order, contact our customer service department at [email protected] as soon as possible.
In order to keep our fast delivery times, your order will be processed as soon as it has entered our system. Therefore, we can not guarantee that we can cancel your order.
It is not possible to add or remove items in an existing order. However, you can make another order and we will correct the shipping cost afterwards.
Contact our customer service and we will confirm when or if the change has been made.
In order to protect your privacy and personal information, we cannot place an order for you. We only accept orders made through our website.
DELIVERY
We work with leading shipping suppliers to enable fast deliveries from our warehouse to your home. However, there are sometimes delays, if this happen you are more than welcome to contact our customer service for help.
We strive to ship all orders from our warehouse within one business day. Please see our Shipping Policy for shipping options and delivery times to your area.
To track your order, please add your order number and the email address used when placing your order.
Once your order has been shipped from our warehouse, we will send a delivery confirmation by email with tracking number / package ID. By clicking the tracking link in the delivery confirmation, you will be directed to the tracking page where you will be able to track your parcel.
If you have not received your order within the 30 days time frame, please contact our customer service so we can resolve the issue for you.
PAYMENT
PayPal
We accept PayPal. When you use PayPal to place a purchase, you will be routed to the PayPal payment page, where you may confirm your payment by entering your PayPal account and password or your Credit/Debit card.
Your invoice is always emailed to the email address you provided at checkout. The invoice will be emailed to you once we have sent your order from our warehouse.
If you experience problems with ordering on our website, it may be because you are trying to pay with a card issuer or payment method that we currently do not support. If none of these are applicable, please check with your bank to make sure your card supports online purchases.
If you have further problems, please contact our customer service.
CAMPAIGNS & OFFERS
You can find information about promotions and offers in our ads, newsletters and at our website.
Product and price information is provided with reservations for typographical errors, change of price, inventory, any incorrectly stated product descriptions / technical specifications and for items out of stock.
Follow the steps below to use your discount code:
1. At checkout, click on “use a promotion code”
2. Enter the code and click “ok”
Keep in mind that you can only use one discount code per order, after the code has been used it is invalid. Our discount codes can be linked to specific products, thresholds and/or campaigns.